About Ayocom

What is Ayocom?

Ayocom is an online shopping platform serving the UAE and Nigeria, offering carefully selected laptops, electronics, fashion, food items, health products, house appliances and accessories at affordable prices with fast and reliable delivery.

Where does Ayocom operate?

We currently operate in the United Arab Emirates and Nigeria, with plans to expand further.

Products & Orders

What kind of products do you sell?

We sell laptops, smartphones, electronics, fashion items, food items, health products, house appliances and accessories from trusted and trending brands.

How do I place an order?

Simply browse our website, add items to your cart, and complete checkout with your preferred payment method.

How do I know my order is confirmed?

You will receive an email or SMS confirmation once your order is placed.

Payments

What payment methods do you accept?

We accept credit/debit cards, bank transfers, and cash on delivery (where available).

Is my payment information secure?

Yes. All payments are processed through secure third-party gateways that use encryption and fraud protection.

Shipping & Delivery

Do you deliver to all cities in the UAE and Nigeria?

Yes, we deliver across both countries, though delivery times may vary by location.

How long does delivery take?

: Orders are usually delivered within 2–5 business days in the UAE and 3–7 business days in Nigeria.

Do you offer same-day or express delivery?

Yes, in select locations. Delivery options will be displayed at checkout.

Returns & Refunds

Can I return or exchange an item?

Yes. Items can be returned within 7–14 days if they are unused, in original packaging, and meet our return policy.

How do I request a return or refund?

Contact our customer support team via email or phone with your order details to initiate a return.

: How long does it take to receive my refund?

Refunds are processed within 7 business days after approval.

Customer Support

How do I contact Ayocom customer service?

You can reach us by email, phone, or WhatsApp, listed on our Contact Us page.

Do you have customer service hours?

Yes, our team is available Monday – Saturday, 9 AM – 7 PM (UAE/Nigeria time).

Other Questions

Are the products sold on Ayocom original?

Yes. We only source products from trusted brands, verified suppliers, and authorized distributors.

Do you offer warranty on electronics and laptops?

Yes, many of our electronics and laptops come with manufacturer warranties or Ayocom coverage. Warranty details will be specified on the product page.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number to monitor your delivery.

Do you offer bulk or business orders?

Yes, Ayocom supports bulk purchases for businesses, offices, and resellers. Please contact us for special pricing.

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