Company Name: Mysurebiz Middle East LLC
At Ayocom, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and transparent return and refund process.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags and accessories included.
- A valid proof of purchase (invoice or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Personal care items (e.g., cosmetics, hygiene products, health products, food products).
- Digital goods, software, or downloadable products.
- Items marked as “final sale” or “non-refundable.”
- Products damaged due to misuse, negligence, or improper handling.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds will be processed within 7 business days to your original payment method.
- Shipping fees (if any) are non-refundable unless the return is due to an error from Ayocom (e.g., wrong or defective item).
4. Exchanges
- Eligible items may be exchanged for another size, color, or product of equal value, subject to stock availability.
- If the replacement product costs more, the customer must pay the price difference.
5. Damaged or Defective Products
- If you receive a defective or wrong product, please contact us within 48 hours of delivery.
- We will arrange for a replacement, exchange, or full refund at no additional cost.
6. Return Shipping
- Customers may be responsible for return shipping costs unless the product is faulty or an error was made by Ayocom.
- We recommend using a trackable shipping service to ensure your return is received.
7. How to Request a Return
To initiate a return or refund request, please contact our support team:
Email: support@ayocom.com
Phone: +971 569 413310
